Shipping Terms

When customers place orders from the LukNeat website, it is part of the company fulfillment process to deliver goods right to the doorstep. But as a company policy. We have set up rules and procedures to control the shipping process.

Orders that are received within the central business districts, which include Kampala and Wakiso shall be processed with cash on delivery and other payment methods available. Under this region, customers are not required to make any prepayment before the goods are delivered to them.

Whereas orders received outside the central business districts of Uganda, namely Kampala and Wakiso, shall require a customer to make a prepayment of 50 per cent of the total product cost before goods are delivered to their doorstep. This has been implemented to ensure customer commitment throughout the purchase process. All payments outside the CBD’S should be processed with bank payment and mobile money payments using MTN or AIRTEL to transfer the funds.

Orders with the central business districts are delivered within 24 hrs, depending on the location. Orders outside the central business districts are delivered within 48 hours, while those outside Uganda are delivered within 3 to 7 working days.

Place in your order today from anywhere around the world and we shall deliver right to your door step safely, easily and fast.